Terms of service
Terms of Service
Last updated: 26 May 2026
Welcome to Racotis.
These Terms of Service explain the rules for using our website, purchasing our products, and accessing our services. By visiting our website, browsing our store, creating an account, or placing an order, you agree to these Terms.
Please read these Terms carefully before using our website or purchasing from us. If you do not agree with these Terms, please do not use our website or services.
1. Business Information
This website is operated by Racotis.
Trade name: Racotis
Address: Tasou Markou 22, 5281 Paralimni, Cyprus
Email: racotis55@gmail.com
Phone: +357 97 745958
Throughout these Terms, the words “we,” “us,” “our,” and “Racotis” refer to Racotis. The words “you” and “customer” refer to anyone using our website, placing an order, or interacting with our services.
Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.
2. Use of Our Website
By using our website, you confirm that you are legally able to enter into a contract in your country of residence.
You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose. You also agree not to interfere with the security, functionality, or normal operation of the website.
We may refuse service, restrict access, cancel orders, or terminate accounts if we believe these Terms have been violated or if misuse, fraud, or suspicious activity is detected.
3. Accounts
You may be asked to provide personal information when creating an account, placing an order, or contacting us. You agree that all information you provide is accurate, current, and complete.
You are responsible for keeping your account login details secure. You are also responsible for any activity that takes place under your account.
If you believe someone has accessed your account without permission, please contact us immediately at racotis55@gmail.com.
4. Products
We try to display our products as accurately as possible, including colours, designs, sizes, materials, and product details.
However, product colours may appear slightly different depending on your screen, device settings, lighting, or display quality. Minor differences between product photos and the actual product may occur.
We may change, update, remove, or discontinue products at any time without notice.
5. Sizing and Fit
Product sizing may vary depending on the fit, cut, fabric, wash, and design of each item.
Size guides are provided to help you choose the best size, but they are only a guide. It is your responsibility to check the size information before placing an order.
If you are unsure about sizing, you can contact us before purchasing at racotis55@gmail.com.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
Your order is only accepted when we confirm it by email or begin processing it. We reserve the right to accept, reject, cancel, or limit any order where necessary, including in cases of stock errors, pricing errors, suspected fraud, incorrect customer information, or issues with payment.
Please review your order carefully before submitting it. Once an order has been placed, we may not be able to change or cancel it before shipping.
7. Prices, Taxes, and Payment
Prices are displayed on our website in the currency shown at checkout.
Prices may change at any time, but this will not affect orders that have already been accepted.
Shipping costs, applicable taxes, duties, or other charges will be shown at checkout where required and where available.
If your order is shipped internationally, you may be responsible for import duties, customs fees, taxes, or charges required by your country. These charges are not controlled by Racotis.
You agree to provide accurate and complete payment information. By placing an order, you confirm that you are authorized to use the selected payment method.
8. Shipping and Delivery
We aim to process and ship orders as quickly as possible.
Delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carriers, customs, weather, public holidays, high order volume, or events outside our control.
For consumer orders, risk of loss or damage passes to you when the goods are delivered to you or to a person nominated by you, unless you independently arranged your own carrier.
If your order is delayed or appears lost, please contact us at racotis55@gmail.com.
9. Returns and Refunds
Returns and refunds are handled according to our Refund Policy.
You should review our Refund Policy before placing an order. It explains how to request a return, the condition items must be in, return shipping rules, refund timing, and any exceptions.
Nothing in our Refund Policy limits your statutory consumer rights.
10. EU 14-Day Right of Withdrawal
If your order is shipped to a customer in the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it, without giving a reason.
To use this right, you must contact us within the withdrawal period at:
Returned items must be sent back in the same condition you received them: unworn, unused, with tags attached, and in their original packaging where possible.
This right may not apply to certain excluded products, such as custom-made or clearly personalized items.
More details are provided in our Refund Policy.
11. Damaged, Defective, or Wrong Items
Please inspect your order when you receive it.
If your item is damaged, defective, incorrect, or not as described, contact us immediately at racotis55@gmail.com with your order number and clear photos of the issue.
We will review the issue and offer an appropriate solution, such as replacement, repair, refund, or return instructions where applicable.
Nothing in these Terms limits your statutory rights for faulty, damaged, defective, or misdescribed goods.
12. Exchanges
We may offer exchanges depending on stock availability.
The fastest way to get a different size or item is usually to return the original item according to our Refund Policy and place a new order.
If you need help with an exchange, contact us at racotis55@gmail.com.
13. Discount Codes, Promotions, and Sales
Discount codes and promotions may be subject to additional terms, expiry dates, product exclusions, or usage limits.
We may change, suspend, or cancel promotions at any time.
Discounts cannot be applied after an order has already been placed unless we decide otherwise.
Sale items are subject to our Refund Policy and applicable consumer law. This does not affect your statutory rights.
14. Intellectual Property
All content on our website, including logos, brand names, product names, images, graphics, designs, text, videos, and website layout, belongs to Racotis or our licensors unless stated otherwise.
You may not copy, reproduce, modify, distribute, sell, publish, or use our content for commercial purposes without our prior written permission.
The name Racotis, our logos, designs, slogans, graphics, product visuals, and brand identity must not be used without our permission.
15. User Content, Reviews, and Feedback
If you submit reviews, photos, comments, ideas, suggestions, feedback, or other content to us, you confirm that you have the right to share it.
By submitting content, you give Racotis permission to use, reproduce, publish, display, edit, and share that content for business, marketing, promotional, and website purposes, unless prohibited by law.
You must not submit content that is false, abusive, offensive, illegal, misleading, defamatory, or violates someone else’s rights.
We may remove or edit user content at our discretion.
16. Third-Party Tools and Links
Our website may include links, apps, payment providers, shipping services, social media platforms, or other third-party tools.
We are not responsible for third-party websites, platforms, tools, services, content, or policies. Your use of third-party services is at your own risk and may be subject to their own terms and privacy policies.
17. Shopify
Our store is powered by Shopify.
Shopify provides the platform that allows us to sell products online. However, any sale made through our store is directly between you and Racotis.
Shopify is not responsible for the products you purchase from Racotis, our customer service, order fulfilment, returns, refunds, or any issue related to a transaction with Racotis.
18. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website, you acknowledge that your personal information may be collected, used, stored, and shared as described in our Privacy Policy.
Because our store is powered by Shopify, Shopify may also process certain personal information to provide the e-commerce platform and related services.
Please review our Privacy Policy before using our website or placing an order.
19. Errors and Inaccuracies
Sometimes our website may contain errors, inaccuracies, or missing information, including product descriptions, prices, promotions, shipping costs, stock availability, or delivery times.
We reserve the right to correct errors, update information, cancel orders, or refuse orders affected by errors, where permitted by law.
If an order is cancelled after payment due to an error, we will refund the amount paid.
20. Prohibited Uses
You must not use our website or services:
To break any law or regulation
To commit fraud or mislead us or others
To infringe our intellectual property or someone else’s rights
To upload viruses, malware, or harmful code
To interfere with website security or functionality
To scrape, copy, or extract website content without permission
To send spam or unauthorized promotions
To impersonate another person or business
To harass, abuse, insult, defame, threaten, or harm others
To attempt unauthorized access to our systems, accounts, or data
We may suspend or block access if we believe these rules have been violated.
21. Automated Access and Bots
You must not use bots, crawlers, scrapers, automated tools, AI agents, or similar technologies to access, copy, monitor, extract, purchase, or interact with our website in a way that harms, overloads, manipulates, or interferes with our store.
We may block or restrict automated access at any time.
22. Disclaimer of Warranties
We make reasonable efforts to keep our website accurate, available, and secure. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.
Our website and services are provided on an “as available” basis.
Nothing in these Terms excludes or limits any legal rights you have as a consumer, including rights relating to faulty, damaged, defective, or misdescribed goods.
23. Limitation of Liability
To the fullest extent permitted by law, Racotis will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business, or loss of opportunity arising from your use of our website or services.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or consumer rights that cannot be excluded under applicable law.
24. Indemnification
You agree to indemnify and hold Racotis harmless from claims, damages, losses, liabilities, costs, or expenses arising from your breach of these Terms, your misuse of our website, your violation of law, or your violation of another person’s rights.
This section applies only to the extent permitted by applicable law.
25. Termination
We may suspend or terminate your access to our website or services if we believe you have violated these Terms, misused our services, or engaged in fraudulent, harmful, or unlawful activity.
Any obligations or rights that should reasonably continue after termination will continue to apply.
26. Governing Law
These Terms of Service are governed by the laws of Cyprus.
If you are a consumer resident in the European Union, nothing in these Terms limits any mandatory consumer protection rights you may have under the laws of your country of residence.
27. Disputes
If you have a problem with an order, product, return, refund, or website issue, please contact us first at:
We will try to resolve the issue directly and fairly.
If you are a consumer in the European Union, you may also have access to consumer protection bodies or dispute resolution options available in your country of residence.
28. Changes to These Terms
We may update or change these Terms from time to time.
The latest version will always be available on this page. If we make important changes, we may notify you where required by law.
Your continued use of our website after changes are posted means you accept the updated Terms.
29. Contact Information
Questions about these Terms should be sent to:
Racotis
Tasou Markou 22
5281 Paralimni
Cyprus
Email: racotis55@gmail.com
Phone: +357 97 745958