Refund policy

Returns & Refunds Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at racotis55@gmail.com with your order number and reason for return. Returns must be approved before being sent back. Items returned without first requesting a return may not be accepted.

Returns should be sent to:
Tasou Markou 22, Paralimni
Cyprus, 5281

Return Shipping

For change-of-mind returns, size changes, or unwanted items, the customer is responsible for return shipping unless stated otherwise.

If the item is defective, damaged, or incorrect, Racotis will cover the return shipping cost or provide a suitable solution.

Damaged, Defective, or Wrong Items

Please inspect your order when you receive it. If your item is defective, damaged, or you received the wrong item, contact us immediately at racotis55@gmail.com so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for:

Custom or personalized products
Gift cards
Items that have been worn, washed, damaged, or returned without tags/original packaging
Hygiene-sensitive items, if applicable, where the seal or packaging has been opened

Sale items may be final sale outside of any legal return or withdrawal rights. This does not affect your statutory rights.

Exchanges

The fastest way to get a different size or item is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without giving a reason.

After notifying us of your decision to cancel, the item must be returned in the same condition you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

This right does not apply to certain excluded items, such as custom or clearly personalized products.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or payment provider.

For EU withdrawal returns, refunds will be processed in line with applicable consumer law. We may wait until we have received the returned item or proof that it has been sent back.

If more than 15 business days have passed since your refund was approved, contact us at racotis55@gmail.com.