Shipping policy
Shipping Policy
Last updated: 26 May 2026
This Shipping Policy explains how orders are processed, shipped, delivered, and handled by Racotis.
By placing an order with us, you agree to the terms below.
1. Business Information
This website is operated by:
Racotis
Tasou Markou 22
5281 Paralimni
Cyprus
Email: racotis55@gmail.com
Phone: +357 97 745958
2. Order Processing
After you place an order, you will receive an order confirmation email.
Orders are usually processed after payment has been successfully received and verified. Processing times may vary during high-demand periods, product launches, restocks, public holidays, or promotional periods.
If there is an issue with your order, such as incorrect customer information, payment problems, stock errors, or suspected fraud, we may contact you before shipping or cancel the order where necessary.
3. Shipping Times
Estimated delivery times are shown at checkout where available.
Delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carriers, customs processing, incorrect address details, public holidays, weather, high order volume, or events outside our control.
If your order has not arrived within the estimated delivery period, please contact us at:
4. Shipping Costs
Shipping costs are calculated and shown at checkout before you complete your order.
Shipping costs may vary depending on the delivery destination, shipping method, order value, order weight, and available carrier options.
Any free shipping promotions, if offered, may be subject to minimum order values, destination limits, or promotional terms.
5. Delivery Address
You are responsible for providing a correct and complete delivery address when placing your order.
Please make sure your address, postcode, phone number, and email are accurate before completing checkout.
Racotis is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your delivery address, contact us immediately at:
We will try to help, but we cannot guarantee that address changes can be made after an order has been processed or shipped.
6. Tracking Information
When your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow some time for tracking updates to appear after the parcel has been handed to the carrier.
7. Failed Delivery and Uncollected Parcels
If a parcel cannot be delivered because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the parcel from a pickup point, the parcel may be returned to us.
If the parcel is returned to us, we may contact you to arrange reshipment. Additional shipping fees may apply.
Original shipping fees may not be refundable where the failed delivery was caused by incorrect customer information, refusal of delivery, or failure to collect the parcel.
8. International Shipping
We may offer international shipping depending on the destination and available carrier options.
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges required by the destination country. These charges are not controlled by Racotis and are the responsibility of the customer unless stated otherwise at checkout.
Customs processing may also cause delays that are outside our control.
Please check your local customs rules before placing an international order.
9. EU Orders
For orders shipped within the European Union, shipping costs and available delivery options will be shown at checkout where applicable.
If your order is shipped to a customer in the European Union, your consumer rights are not affected by this Shipping Policy.
For consumer orders, risk of loss or damage passes to you when the goods are delivered to you or to a person nominated by you, unless you independently arranged your own carrier.
10. Pre-Orders and Restocks
Some products may be sold as pre-orders, limited drops, or restock items.
If an item is a pre-order, the estimated shipping period will be stated on the product page, checkout page, or order confirmation where available.
If your order contains both pre-order and in-stock items, we may ship the order together once all items are available, unless stated otherwise.
11. Lost, Delayed, or Damaged Parcels
If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at:
Please include:
Your order number
Your full name
Your delivery address
Photos of any damage, if applicable
Any tracking information available
We will review the issue and work with the carrier where necessary to find a suitable solution.
12. Wrong or Missing Items
If you receive the wrong item or something is missing from your order, please contact us immediately at:
Please include your order number and clear photos of the package and items received.
We will review the issue and provide a suitable solution where applicable.
13. Order Cancellations Before Shipping
If you want to cancel or change an order, contact us as soon as possible at:
We cannot guarantee that changes or cancellations can be made after an order has been processed or shipped.
If your order has already been shipped, you may need to follow our Refund Policy.
14. Returns
Shipping-related returns are handled according to our Refund Policy.
Before sending any item back, please contact us first at:
Items sent back without first requesting a return may not be accepted.
15. Contact
For shipping questions, contact us at:
Racotis
Tasou Markou 22
5281 Paralimni
Cyprus
Email: racotis55@gmail.com
Phone: +357 97 745958